Guest Experience Attendant
GUEST EXPERIENCE ATTENDANT
SUMMARY:
A Guest Experience Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff, parking attendant, golf cart operator, wheelchair attendant, and door guards.
FUNCTIONS (including, but not limited to):
· Provide exceptional customer service to all guests
· Greet guests and collect tickets as they enter the building or section assigned
· Ensure guest compliance with outside food/beverage and camera building policies
· Usher guests to their seats and provide directional assistance throughout facility
· Monitor guest conduct and provide assistance to guests
· Assist in providing a safe and secure environment for Chaifetz Arena
· Report any unsafe equipment or situations to supervisory staff immediately
· Perform crowd control management functions
· Act as a member of the emergency evacuation team by directing guests to emergency exits
· Monitor emergency exits and assist guests with special needs
· Move around to various positions/locations as event needs
· Hand out materials to guests as needed for events
· Follow directions for all event procedures and safety standards
· Provide excellent customer service assistance to internal and external clients