FUNCTIONS (including, but not limited to):

  • Encourage and coach guest services staff to establish and maintain a positive work environment and improve the level of service they provide
  • Ensure guest compliance with all arena policies
  • Enforce the Chaifetz Arena part time policies and procedures regarding employee dress code, attendance and behavior\
  • Provide leadership, training and motivation to guest services staff
  • Set and maintain exceptional services standards and ensure a positive guest experience
  • Support fellow Guest Services Supervisors to continue improving guest experience
  • Pre and post event procedures: staff check-in and out, gate preparation, distribution of event supplies, locking doors, signage, lost and found inventory
  • Ensure staff is in position throughout event, assign appropriate breaks
  • Effectively communicate escalated employee issues to Guest Experience Manager and Event Manager
  • Be knowledgeable about arena and surrounding areas; ensure guests have a fun and safe experience
  • You must be a team player; committed to both helping staff achieve goals and working efficiently and enthusiastically to solve customer issues\Communicating between departments as necessary to resolve event issues, guest complaints or emergencies (Box Office, Custodial, First Aid)
  • Complete incident or injury reports for guests and staff Act in a courteous and professional manner at all times
  • Must be able to perform in a fast-paced work environment with long hours and maintain an outstanding guest-service focus
  • Help with escorting ADA gusts to seating area (Including wheelchair transport)
  • Work on your feet for 4+ hour shifts

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